The owner of the online store MIURIO (hereinafter the Online Store) is MIURIO DECOR OÜ (registry code 12327441), located at Veerenni 24C, 2nd floor, room 213, Tallinn 10135.
Validity of the sales contract, goods and price information
The terms of sale apply to the purchase of goods from the Online Store.
MIURIO DECOR OÜ (MIURIO design studio) sells silk accessories (silk scarves, shawls and pocket squares), wool mufflers and home textile products (i.e. eco-wallpaper, cushions, handmade rugs etc), made using its own original patterns.
The prices of the products sold in the online store are indicated next to the products. A fee for delivery of the goods is added to the price.
The delivery fee depends on the location of the buyer and the method of delivery. The delivery fee is displayed to the buyer when ordering.
Information about the goods is provided in the Online Store directly next to the goods.
Description of payment methods and currency
In the Online store, payment is made through a secure payment center with all international banking cards (VISA and MasterCard) and Estonian, Latvian, Lithuanian and Finnish banking links.
- Estonian bank links: Swedbank, SEB, Luminor, LHV, Coop Pank, Pocopay
- Finnish bank links: Aktia, Bank of Åland, Danske, Handelsbanken, Nordea, Oma Säästopankki, Pohjola, POP Bank, S-Bank, Säästopankki
- Latvian banking links: Swedbank, SEB, Citadele and Luminor
- Lithuanian banking links: Swedbank, SEB and Luminor
NB! When paying with a bank link, be sure to click the “Back to merchant” button on the bank’s page.
The settlement currency is EURO. The goods offered in the online store include VAT (MIURIO DECOR OÜ is subject to VAT).
MIURIO DECOR OÜ is the main processor of personal data, MIURIO DECOR OÜ forwards the personal data necessary for making payments to the authorized processor Maksekeskus AS.
Placing an order
To order the goods, you must add the desired products to the shopping cart. To place an order, fill in the required data fields and select the appropriate method of product delivery. The amount of the fee, which can be paid via a bank link or another payment solution, is then displayed on the screen.
The Agreement enters into force upon receipt of the amount due to the current account of the Online Store.
If the ordered goods cannot be delivered due to the goods being out of stock or for any other reason, the buyer will be notified as soon as possible and the money paid (incl. Delivery costs) will be refunded immediately, but not later than within 14 days of sending the notice.
Delivery
The goods are sent to the following countries: the Republic of Estonia, EU countries and the USA.
The goods are sent to Latvia and Lithuania via Omniva parcel machine and courier service. To other EU countries by Omniva parcel service to the postal office.
Shipping costs are borne by the buyer and the corresponding price information is displayed next to the shipping method.
Shipments within Estonia generally reach the destination specified by the buyer within 3-5 working days from the entry into force of the sales contract.
Right of withdrawal
After receiving the order, the buyer has the right to withdraw from the contract entered into in the Online store within 14 days (depending on the products, the buyer may not have the right to withdraw, the corresponding products and services must be listed).
The right of withdrawal does not apply if the buyer is a legal entity.
In order to exercise the 14-day right of return, the ordered goods may not be used in any other way than is necessary to verify the nature, characteristics and functioning of the goods in the manner permitted for testing the goods in a physical store (studio).
The returned goods must be in the same condition as they were at the time of delivery to the customer. The returned goods must have no traces of use, otherwise the goods are not subject to return. The returned product or products must be packed in the original packaging when mailed.
Wallpapers and wall murals cannot be returned, except in the case of a defective product, which must be proved on the basis of photographs. In this case, the defective product is replaced by a product of the same quality.
If the goods have been used for purposes other than those necessary to ascertain the nature, characteristics and functioning of the goods or have signs of use or wear, the Online Store has the right to reduce the refundable fee according to the decrease in the value of the goods.
In order to return the goods, a withdrawal application must be submitted, the form of which can be found here: withdrawal application and sent to the e-mail address info@miurio.com no later than within 14 days of receipt of the goods.
The costs of returning the goods shall be borne by the buyer. To return the product, you must send it to:
MIURIO DECOR OÜ, Veerenni 24C, Tallinn 10135, Estonia.
The buyer is responsible for paying the shipping costs related to the return of his goods. Shipping costs are not reimbursable. If the Buyer receives a refund, the return costs will be deducted from the Buyer’s refund.
The buyer must return the goods within 14 days of submitting the application or provide proof that he has handed over the goods to the carrier within the aforementioned period.
Upon receipt of the returned goods, the Online store shall return to the buyer immediately, but not later than 14 days after receipt of the withdrawal application, all fees received from the Buyer on the basis of the contract.
The online store may refuse to make refunds until the item that is the subject of the contract has been returned or until the Buyer has provided proof that he has returned the item, whichever is earlier.
If the Buyer has explicitly chosen a delivery method different from the cheapest usual delivery method, offered by the Online Store, the Online Store does not have to reimburse the consumer for a cost that exceeds the cost related to the usual delivery method.
The online store has the right to withdraw from the sale transaction and demand the goods back from the Buyer if the price of the goods in the online store is marked significantly below the market price of the goods due to a mistake.
Procedure for submitting a claim
1. Products sold in the Online store are subject to a 2-year claim deadline.
2. In the event of a defect, the Seller must be notified of the defects no later than within two months from the discovery of the defect by sending an e-mail to info@miurio.com.
3. If it turns out that the Product, purchased from the Online Store has a manufacturing defect, the Seller is obliged to replace or repair the Product. If the Product cannot be replaced or repaired, the Seller will return to the buyer all fees associated with the sales contract.
4. In the event of non-compliance of the Product with the terms of the contract, the Seller shall bear the costs related to the repair or replacement of the Product, in particular shipping, postage, labor, travel and material costs.
5. If the Seller has reason to doubt, whether the defect in the Product is due to manufacturing defects or it has been caused by the Customer, the causes of the defect shall be proved by experts.
The Online store shall respond to the consumer’s complaint in writing or in a form that can be reproduced in writing within 15 days.
Direct marketing and processing of personal data
The online store uses the personal data entered by the Buyer (incl. Name, telephone number, address, e-mail address) only to process the order and send the goods to the buyer. The online store transmits personal data to shipping companies in order to deliver the goods.
The Online store will send newsletters and offers to the buyer’s e-mail address only if the Buyer has expressed a wish by entering the e-mail address on the website and has announced his / her wish to receive direct mail notifications.
The Buyer can cancel the offers and newsletters sent to the e-mail at any time by notifying us by e-mail or by following the instructions in the e-mail containing the offers.
Solving arguments
If the Buyer has any complaints regarding the Online Store, they must be sent to the e-mail address info@miurio.com or call by phone: +372 58162073.
If the Buyer and the Online Store are unable to resolve the dispute by agreement, the Buyer can turn to the Consumer Disputes Committee. The terms of the procedure can be viewed and the application submitted here. The Consumer Disputes Committee is competent to resolve disputes arising from the contract concluded between the buyer and the Online Store. The review of the buyer’s complaint in the commission is free of charge.
The Buyer can turn to the European Union Consumer Dispute Resolution Platform.
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