The processor of personal data of the MIURIO online store is MIURIO DÉCOR OÜ (registry code 12327441), located at Veerenni 24C, 2nd floor, room 213, Tallinn 10135, phone number +372 58 162073 e-mail info@miurio.com.
What personal data is processed:
– name, telephone number and e-mail address;
– delivery address of the goods;
– cost of goods and services and data, related to payments (purchase history);
– customer support details.
For what purpose is personal data processed?
Personal data is used to manage customer orders and deliver goods.
Purchase history data (purchase date, goods, quantity, customer data) is used to compile an overview of purchased goods and services and to analyze customer preferences.
Personal data, such as e-mail, telephone number, customer name, are processed to resolve issues, related to the provision of goods and services (customer support).
The IP address or other network identifiers of the online store user are processed to provide the online store as an information society service and to compile online usage statistics.
Legal basis
Personal data is processed for the purpose of fulfilling the contract entered into with the customer.
The processing of personal data is carried out in order to fulfill a legal obligation (e.g. accounting and settlement of consumer disputes).
Recipients to whom personal data is transmitted
Personal data is passed on to the online store’s customer support to manage purchases and purchase history and to solve customer problems.
The name, telephone number and e-mail address will be forwarded to the transport service provider chosen by the customer. In the case of goods delivered by courier, in addition to the contact details, the customer’s address will also be provided.
If the online store’s accounting is done by the service provider, the personal data will be transferred to the service provider for accounting purposes.
Personal data may be transferred to information technology service providers, if this is necessary to ensure the functionality of the online store or data hosting.
MIURIO DECOR OÜ is the chief processor of personal data, the company forwards the personal data necessary for making payments to the authorized processor Maksekeskus AS.
Security and access to data
Personal data is stored on servers located in the territory of a Member State of the European Union or countries that have joined the European Economic Area. Data may be transferred to countries, whose level of data protection has been assessed by the European Commission as adequate.
The employees of the online store have access to personal data, who can access the personal data in order to resolve technical issues, related to the use of the online store and to provide customer support services.
The Online Store implements appropriate physical, organizational and IT security measures to protect personal data from accidental or unlawful destruction, loss, alteration or unauthorized access and disclosure.
Access to and correction of personal data
Personal data can be accessed and corrections made to the online store’s user profile. If the purchase has been made without a user account, personal data can be accessed via client support.
Withdrawal of consent
If the processing of personal data takes place on the basis of the customer’s consent, the customer has the right to withdraw the consent by notifying the customer support by e-mail.
Preservation
When closing the customer account of the online store, personal data will be deleted, unless such data needs to be kept for accounting or for resolving consumer disputes.
In the event of a dispute over payments and consumer disputes, personal data will be kept until the claim is met or the limitation period expires.
Personal data required for accounting purposes shall be kept for seven years.
Deletion
To delete personal information, contact customer support via email. A request for erasure shall be answered no later than one month and the period for erasure of data shall be specified.
Transfer
A request for the transfer of personal data submitted by e-mail will be answered within a month at the latest. Customer support identifies and notifies you of the personal data that is to be transferred.
Direct marketing communications
The e-mail address and telephone number will be used to send direct marketing messages, if the customer has given his consent. If the customer does not wish to receive direct marketing communications, please select the appropriate link in the footer of the email or contact customer support.
If personal data is processed for direct marketing purposes (profiling), the customer has the right to object at any time to the initial and further processing of his personal data, including direct marketing profiling by notifying customer support by e-mail (this information must be clearly and separately from any other information) .
Changes
We may update this Privacy Policy from time to time to reflect, for example, changes in our practices or other organizational, legal or regulatory reasons.
Solving arguments
Disputes related to the processing of personal data are resolved through customer support (info@miurio.com / +372 58162073). The supervisory authority is the Estonian Data Protection Inspectorate (info@aki.ee).
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